Customer Retention Team Leader job at Culligan UK limited

Culligan UK limited is hiring: Customer Retention Team Leader. Leading a team of Customer Retention Executives you will support Culligan UK’s customer…

Company: Culligan UK limited · Work mode: on site · Contract: Full-time

Leading a team of Customer Retention Executives you will support Culligan UK’s customer retention mission minimising churn, working in partnership with the Customer Retention Manager and the wider Customer Experience department.
<ul><li>Support team members in achieving performance metrics and measures, including individual save rates, quality assurance measures, productivity and behavioural targets.</li><li>Inspire and motivate your team to reach their full potential through ongoing coaching and feedback.</li><li>Lead by example, setting the standard for behaviour and performance.</li><li>Use data to understand team and individual performance, taking immediate action where needed.</li><li>Drive a culture of continuous improvement by solving problems and sharing best practices.</li><li>Work collaboratively with other departments to deliver a “right first time” outcome for customers.</li><li>Ensure compliance with internal policies, procedures, and guidelines to deliver accurate customer outcomes.</li><li>Act as an escalation point for difficult/high value customers</li><li>Prioritise resources to effectively manage capacity</li><li>Manage costs in line with business targets and look for opportunities to reduce waste.</li><li>Support personal and team growth by overseeing development and promoting progression opportunities.</li><li>Recognise and reward team successes to guide a positive and engaged culture.</li><li>Recruit and retain talent, supporting succession planning and development.</li></ul>Essential<ul><li>Proven leadership skills with the ability to inspire and develop a high-performing team</li><li>A passion for coaching and motivating others to reach their full potential</li><li>A continuous improvement mindset, encouraging problem-solving and sharing best practices</li><li>Retention or sales experience – ideally B2B - in a high volume, high pressure environment</li><li>A customer-focused mindset, ensuring the best outcomes for customers, shareholders, and the business</li></ul>
<ul><li>23 Days Holiday + Bank Holidays </li><li>Company Pension Scheme </li><li>Company Sick pay (after qualifying period)</li><li>Cycle to Work Scheme Available </li><li>Employee Reward & Discount Platform </li><li>24/7 access to Employee Assistance Program through Health Assured </li><li>Access to on-going learning and development via our online learning platforms</li><li>Onsite parking available </li><li>Life Assurance Scheme </li></ul>