Supplier Relationship Manager job at Bionic Services Ltd

Bionic Services Ltd is hiring: Supplier Relationship Manager. Build your commercial career by developing supplier partnerships that directly influence…

Company: Bionic Services Ltd · Work mode: hybrid, partly remote · Contract: Full-time

Build your commercial career by developing supplier partnerships that directly influence growth, customer value and business performance.

About Bionic
At Bionic, we're on a mission to make it easier for small businesses to run and grow. We help SMEs compare and switch essential services including energy, connectivity, water, insurance and finance, combining smart technology with expert support to save customers time and money.

The opportunity
This is a brilliant next step if you've started your career in account management, partnerships, business development, sales, commercial analysis or another customer or supplier-facing role, and you're ready for more ownership.

As a Supplier Relationship Manager you'll help us maximise the value of our supplier partnerships across Connectivity, Water and Tech. Working alongside experienced Commercial and Sales colleagues, you'll build strong relationships, use performance data to identify opportunities and contribute to conversations about pricing, propositions and growth.

You'll get practical exposure to supplier negotiations, commercial strategy, performance analysis, and proposition development. As your experience grows, you'll take increasing ownership of supplier relationships, business reviews, and commercial initiatives.

What you'll be doing
• Build relationships: Develop trusted relationships with supplier contacts and key internal stakeholders.
• Support joint plans: Help create and deliver joint business plans, with clear actions, measures and growth priorities.
• Track performance: Monitor sales, conversion, revenue and profitability, turning the data into clear questions and actions.
• Contribute commercially: Prepare for pricing, incentive and retention discussions, and build your confidence in negotiation.
• Spot opportunities: Identify ways to improve propositions, customer outcomes and commercial performance.
• Support portfolio growth: Research, assess and help onboard new supplier partners and products.
• Collaborate across Bionic: Work closely with Sales, Commercial, Product and Finance to deliver growth opportunities.
• Drive improvements: Work with suppliers and internal teams to understand performance issues, identify solutions and follow actions through.

Who we're looking for
You might have around one to three years' experience in account management, partnerships, business development, sales, commercial analysis or another customer or supplier-facing role. More important than your exact job title is your ambition to build a career in commercial management and your readiness to take on more responsibility.

• Commercially curious: You want to understand what drives revenue, margin, conversion and customer behaviour, not simply report the numbers.
• Great with people: You're confident building relationships and can adapt your communication to different people, internally and externally.
• Comfortable with numbers: You can work with performance data, spot trends and use evidence to form a view or recommendation.
• Confident enough to challenge: You're willing to ask thoughtful questions, share your perspective and challenge constructively.
• Proactive: You don't wait to be told what to do when you spot an opportunity, risk or problem.
• Ambitious: You're excited by increasing ownership and want to build a long-term career in commercial or supplier management.
• A fast learner: You're curious and able to build knowledge quickly across several products and markets.

What you’ll bring

Essential
• Some experience in an account management, partnerships, business development, sales, commercial analysis or other customer or supplier-facing role.
• Strong relationship-building and communication skills.
• Confidence working with numbers, spreadsheets and performance information.
• An interest in commercial performance and how businesses create growth and value.
• Some exposure to commercial conversations, negotiations or influencing others, with the ambition to develop this further.
• A proactive, organised approach and the ability to follow actions through.

Desirable, but not essential
• Experience in supplier management, telecoms, connectivity, water, technology, utilities or another B2B service sector.
• Knowledge of SME markets, comparison services or indirect sales channels.
• Experience preparing for account reviews, analysing commercial performance or managing several relationships at once.

Why join Bionic?
This role gives you the opportunity to accelerate your commercial career with real exposure to supplier relationships, negotiation, performance analysis, product propositions and cross-functional delivery.

You'll work across several important product areas, learn from experienced commercial colleagues and see the direct impact of your ideas and actions on customers and business performance. For someone who is ambitious, curious and ready for more responsibility, there is genuine scope to grow with the role.

Interview process
• Initial conversation with a member of our Talent Acquisition team.
• First-stage interview with the hiring manager.
• Final-stage interview with members of the wider team.

Benefits

Enhance your health and wellbeing
• Private healthcare cover.
• Employee Assistance Programme, including a virtual GP service, priority physiotherapy and talking therapies.
• Eyecare scheme.

Taking time away from work
• 25 days' annual leave, increasing with tenure.
• One paid family or religious day of leave per year following successful probation.
• One paid charity volunteering day per year.
• Option to buy or sell up to three additional days of leave per year.

Family matters
• Enhanced maternity, paternity, or shared parental leave.
• Two days off for your wedding when you join, increasing to up to five days after two years' service.

Financial wellbeing
• Auto-enrolled salary-sacrifice pension scheme.
• Life assurance.
• Season-ticket loans, salary advances and loans to buy or rent a home, based on tenure.
• Cycle-to-work scheme.

Recognition
• Highflyers incentive, offering a VIP experience for high performers across Bionic Group.
• Company summer and Christmas celebrations, business and local events, and annual awards and recognition.
• Long-service awards.