Business Development &… job at Universal Business Team

Universal Business Team is hiring: Business Development & Onboarding Manager. <h2>Business Development and Onboarding Manager</h2><p><strong>Worthing…

Company: Universal Business Team · Work mode: on site · Contract: Full-time

<h2>Business Development and Onboarding Manager</h2><p><strong>Worthing, West Sussex, UK | Full-time | Permanent</strong></p><h3>Turn great conversations into great customer relationships.</h3><p>Are you someone who thrives on bringing structure, momentum and clarity to a busy commercial environment? Do you enjoy connecting the dots, keeping people on track and making sure opportunities turn into meaningful, long-term relationships?</p><p>We’re looking for a highly organised, commercially minded Business Development and Onboarding Manager to join a growing team in a pivotal role that sits at the heart of business development, customer relationships and commercial operations.</p><p>This is an opportunity to take ownership, make an impact and become the person who ensures nothing gets missed — from the first customer conversation through to the next steps that build lasting partnerships.</p><h3>The opportunity</h3><p>Working closely with senior commercial leadership and a small, collaborative team, you’ll bring the organisation, insight and follow-through that keep the commercial pipeline moving.</p><p>You’ll have real ownership of the systems, processes and relationships that underpin commercial success, helping the team stay focused, prepared and one step ahead.</p><h3>What you’ll be doing</h3><ul><li><strong>Own the CRM and commercial pipeline:</strong> Keep information accurate, opportunities moving and reporting up to date, providing clear visibility of progress and priorities.</li><li><strong>Drive accountability:</strong> Make sure every meeting has clear actions, every commitment is followed up and important next steps are completed.</li><li><strong>Support commercial performance:</strong> Assist with forecasting, budget-versus-actual reporting and pipeline analysis to help inform business decisions.</li><li><strong>Build strong account plans:</strong> Develop structured plans for prospective customers, identifying opportunities and supporting a thoughtful, relationship-led approach.</li><li><strong>Coordinate customer engagement:</strong> Work with colleagues on events, targeted outreach and follow-up activities that keep prospective customers engaged.</li><li><strong>Support the customer journey:</strong> Maintain relationships and coordinate activities ahead of onboarding, ensuring a smooth, professional transition.</li><li><strong>Keep senior leadership one step ahead:</strong> Manage diaries, organise meetings, coordinate priorities and provide hands-on support with planning and projects.</li></ul><p></p><p></p>
<p>You’re naturally organised, proactive and detail-focused. You take pride in doing things properly, enjoy bringing order to complexity and know how to keep multiple priorities moving without losing sight of the bigger picture.</p><p>You’ll ideally bring:</p><ul><li>Experience in business development support, sales coordination, commercial operations or a similar B2B environment.</li><li>Hands-on CRM experience, ideally including system ownership, administration or pipeline management.</li><li>Strong Excel skills and confidence working with reporting, data and forecasts.</li><li>Excellent organisation, communication and follow-up skills.</li><li>The confidence to engage professionally with senior stakeholders and customers.</li><li>A calm, practical approach when priorities change or deadlines tighten.</li><li>Discretion, sound judgement and the ability to handle commercially sensitive information with complete professionalism.<br /></li></ul><p>Above all, you’re someone who takes ownership. You don’t wait to be chased, you spot what needs doing and you make sure it gets done.</p>
<h3>Why this role?</h3><p>This is more than an administrative position. It’s a chance to play a central role in how a commercial team operates, helping create the structure, consistency and customer experience that support sustainable growth.</p><p>You’ll work closely with senior decision-makers, have the opportunity to shape processes and ways of working, and see the direct impact of your contribution.</p><p>If you enjoy a varied role where organisation meets commercial thinking, relationships matter and your contribution genuinely counts, this could be the next step you’re looking for.</p><h3>The details</h3><ul><li><strong>Location:</strong> Worthing, West Sussex, UK</li><li><strong>Contract:</strong> Full-time, permanent</li><li><strong>Working pattern:</strong> Office-based, with occasional travel for customer meetings</li><li><strong>Salary and benefits:</strong> Available on request</li></ul><h3>Interested?</h3><p>If you’re ready to take ownership, bring people and processes together, and help turn commercial opportunities into lasting customer relationships, we’d love to hear from you.</p><p><strong>Apply now for a confidential conversation.</strong></p>