Hospitality Assistant - Bank job at Retirement Villages Group

Retirement Villages Group is hiring: Hospitality Assistant - Bank. We are seeking a warm, friendly, and motivated Hospitality Assistant to join us here…

Company: Retirement Villages Group · Work mode: on site

We are seeking a warm, friendly, and motivated Hospitality Assistant to join us here at Debden Grange Retirement Village, Saffron Walden. This is a Bank role covering sickness and holiday. You will play a pivotal role in delivering exceptional customer service, creating a welcoming atmosphere, and ensuring our residents, visitors, and customers have memorable experiences.Key Responsibilities:<ul><li>Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.</li><li>Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.</li><li>Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.</li><li>Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.</li><li>Contribute ideas for improving menus, services, and operational processes.</li><li>Support the achievement of food and beverage revenue targets using established systems and processes.</li><li>Maintain and update personal skills, accreditations, and knowledge of industry best practices.</li></ul>Skills and Qualities:<ul><li>Excellent customer service and interpersonal skills</li><li>Ability to work as part of a team and build strong relationships</li><li>Strong organisational and time management skills</li><li>Positive, energetic, and enthusiastic attitude</li><li>Willingness to learn, adapt, and embrace continuous improvement</li></ul>Values We Live By:<ul><li>Age Well – Supporting residents to live their best lives</li><li>Community – Building a sense of belonging</li><li>Keep Improving – Always seeking better ways to work</li><li>Invest Wisely – Making responsible choices</li><li>Planet Positive – Reducing our environmental impact</li><li>One Team – Supporting each other to succeed</li></ul>Experience and Qualifications:<ul><li>Job-related experience desirable but not essential</li><li>Up to 1 year of general work experience delivering to standard</li></ul>Why Join Us: At RVG, you’ll be part of a team that values your contribution, supports your growth, and celebrates achievements while making a real difference to residents’ lives.<h3>Collaboration & Teamwork</h3>If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!