AI Customer Growth Manager – Bask Health, Da remoto

Bask Health cerca: AI Customer Growth Manager a Da remoto. <h2>About Bask Health</h2><p>Bask is the best Telehealth platform on the market. Our mission is…

Azienda: Bask Health · Sede: Da remoto (Regno Unito) · Modalità: da remoto · Contratto: Full-time

<h2>About Bask Health</h2><p>Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.</p><p>With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.</p><p>We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:</p><ul><li>Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.</li><li>Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.</li><li>Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.</li><li>Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.</li><li>Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.</li></ul><h2>About the Role</h2><p>Customer Growth at Bask Health is AI-first, data-driven, and focused on helping our customers scale successful Telehealth businesses.</p><p>We're looking for an AI Customer Growth Manager who combines commercial experience, an entrepreneurial mindset, and hands-on AI proficiency to identify new revenue opportunities and drive measurable account growth.</p><p>Unlike a traditional Customer Success role, this position focuses primarily on growing existing customer accounts through strategic expansion, upselling, cross-selling, and increased platform utilization.</p><p>You'll use AI tools, customer data, and market insights to uncover growth opportunities, develop targeted expansion strategies, and help customers maximize their business potential through Bask.</p><p>We're looking for someone who is comfortable owning growth targets, managing expansion opportunities, and turning data-driven insights into measurable business results.</p><h2>What You'll Do</h2><h3>Customer Growth & Revenue Expansion</h3><ul><li>Own and execute growth strategies across an assigned portfolio of existing Bask customers.</li><li>Identify, develop, and pursue upsell, cross-sell, and account expansion opportunities.</li><li>Help customers expand their telehealth businesses by launching additional medications, introducing new product offerings, and maximizing their use of Bask's platform.</li><li>Develop strategic account growth plans based on customer goals, business performance, and expansion potential.</li><li>Build strong relationships with customer decision-makers and serve as a strategic partner in their business growth.</li><li>Conduct growth-focused customer meetings to uncover new opportunities and recommend relevant Bask products and services.</li><li>Take ownership of assigned expansion revenue targets and consistently work toward measurable growth outcomes.</li></ul><h3>AI-Powered Growth Strategy</h3><ul><li>Use AI tools and large language models (LLMs) to research customer businesses, analyze performance trends, and identify potential revenue opportunities.</li><li>Leverage AI-assisted analysis to identify underutilized platform features, customer segments with expansion potential, and opportunities for additional product adoption.</li><li>Develop AI-assisted workflows to improve account research, prospecting within existing accounts, outreach personalization, and growth reporting.</li><li>Use customer data and AI-generated insights to prioritize high-potential accounts and develop targeted growth recommendations.</li><li>Experiment with AI tools and automation to improve the speed, efficiency, and effectiveness of expansion initiatives.</li><li>Validate AI-generated insights against actual customer data before making business recommendations.</li></ul><h3>Pipeline Management & Performance</h3><ul><li>Build and maintain a pipeline of customer expansion opportunities.</li><li>Track upsell, cross-sell, and expansion opportunities from initial identification through execution.</li><li>Monitor account growth metrics, revenue trends, product adoption, and expansion performance.</li><li>Maintain accurate pipeline records and provide regular forecasts of potential expansion revenue.</li><li>Measure the effectiveness of growth initiatives and refine strategies based on results.</li><li>Identify barriers to customer expansion and work cross-functionally to address them.</li></ul><h3>Cross-Functional Collaboration</h3><ul><li>Partner with Client Success to identify customers who are ready for additional products, services, or platform capabilities.</li><li>Collaborate with Product, Engineering, Marketing, and other internal teams to support customer expansion initiatives.</li><li>Share customer insights, emerging opportunities, and market feedback to help inform future growth strategies.</li><li>Develop and document repeatable growth playbooks, AI workflows, and successful expansion strategies.</li><li>Work Weekends.</li></ul>
<h2>What We're Looking For</h2><ul><li>5+ years of experience in Customer Growth, Account Management, Customer Success, or SaaS sales, with demonstrated responsibility for account expansion or revenue growth.</li><li>Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.</li><li>Proven experience driving upsells, cross-sells, account expansion, or measurable revenue growth within an existing customer portfolio.</li><li>Experience managing large or enterprise-sized customer accounts.</li><li>Demonstrated ability to own revenue goals, identify commercial opportunities, and execute growth strategies.</li><li>Experience managing an expansion pipeline, tracking opportunities, and forecasting potential revenue.</li><li>Hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to support research, analysis, outreach, or business strategy.</li><li>Experience creating or implementing AI-assisted workflows and automations that improve efficiency or business results.</li><li>Ability to provide specific examples of how AI has helped identify opportunities, improve processes, or drive measurable growth.</li><li>Strong analytical skills and the ability to translate customer data into actionable growth strategies.</li><li>Experience working with CRM systems, account performance data, and revenue reporting.</li><li>Strong commercial judgment and the ability to confidently discuss business opportunities with customer stakeholders.</li><li>An entrepreneurial mindset with a strong sense of ownership and accountability.</li><li>Excellent written and verbal communication skills.</li><li>A creative problem solver who is proactive, independent, and comfortable navigating unfamiliar challenges.</li><li>Highly organized, with the ability to manage multiple accounts, expansion opportunities, and competing priorities.</li><li>Comfortable collaborating across teams and working in a fast-paced startup environment.</li></ul><h2>How We Work With AI</h2><p>At Bask Health, AI is a core part of how we research opportunities, develop strategies, and drive customer growth.</p><p>We expect our Customer Growth team to:</p><ul><li>Use AI to research customer businesses and identify opportunities for account expansion.</li><li>Combine AI-generated insights with customer data and commercial judgment to develop growth recommendations.</li><li>Build AI-assisted workflows that streamline account research, opportunity identification, and reporting.</li><li>Use AI to improve outreach personalization and the effectiveness of customer growth initiatives.</li><li>Continuously experiment with new tools and approaches to improve revenue outcomes.</li><li>Measure the impact of AI-assisted strategies and refine them based on actual results.</li><li>Follow company privacy and security requirements when handling customer or patient information.</li><li>Document and share successful AI workflows and growth strategies.</li></ul><p>The ideal candidate doesn't need to be an AI engineer, but should have a proven ability to use AI as a practical tool for identifying opportunities, improving efficiency, and driving measurable business growth.</p><p></p>