Workshop Controller – Aureol Global Connections

Aureol Global Connections cerca: Workshop Controller. Responsibilities & Duties• Assist and work closely with the Workshop Manager as…

Azienda: Aureol Global Connections · Modalità: in sede

Responsibilities & Duties• Assist and work closely with the Workshop Manager as required.• Drive service profitability through the upselling of parts and labour.• Liaise with the customer by providing cost updates, issuing estimates/quotations, and gaining work authority. Relaying this information to the Service Administration staff and Workshop Manager.• Update DMS following customer authority (Labour Time) and ensure that parts etc have been ordered.• Ensure that there is a robust process in place so that costs do not exceed that authorised by the customer.• Monitor the Technician "clocking system" to identify jobs that are exceeding their allocated times and address these issues as appropriate with the Workshop Manager.• Ensure that there is a robust process in place so that all service documentation is returned to you fully completed in a timely manner following work completion.• All job cards must be checked to ensure that the parts and labour correspond and that the job cards are completed in line with company policy.• Ensure that where applicable, service documentation is uploaded unto the R2C system.• Early each working day, and ideally the previous evening, liaise with the Service Administration team and Workshop Manager, to determine the job priorities and required workshop throughout for the coming working day.• To manage the handover of complex or potentially contentious jobs to the Workshop Manager and to ensure a full buy in as agreed with the customer.• Ensure that there is a process in place so that all service documentation is returned to you fully completed in a timely manner following work completion.• Pass all completed jobs to service costing / warranty / administration for invoicing whilst ensuring that costs are in line with customer expectations all work hours expended have been documented