Attraction Supervisor – Mari

Mari cerca: Attraction Supervisor. Ready to take the next step? Join The Chimney Lift as an Attraction Supervisor and help create memorable experiences…

Azienda: Mari · Modalità: in sede

Ready to take the next step? Join The Chimney Lift as an Attraction Supervisor and help create memorable experiences for our guests at Battersea Power Station. You’ll be a positive, approachable presence on the floor, supporting your colleagues, leading by example and helping every visit run smoothly. This is a hands-on role combining Guest Experience and Guest Operations with the opportunity to lead the attraction as Floor Manager, typically for 2–3 shifts per week when working a full schedule. You’ll also provide extra support across the attraction during our busiest periods. It’s a great opportunity to develop your leadership skills while remaining at the heart of the guest experience. Responsibilities: Deliver Memorable Guest Interactions: <ul><li>Welcome guests warmly, share engaging stories and facts about Battersea Power Station, and adapt your approach to different audiences. </li></ul><ul><li>Guide guests through interactive gallery spaces, talks and presentations with confidence and enthusiasm. </li></ul><ul><li>Create memorable moments while keeping guests informed, comfortable and safe throughout their visit. </li></ul>Entry, Ticketing & Guest Flow: <ul><li>Validate tickets, guide entry and queue movements, and support a timely guest journey through each part of the attraction. </li></ul><ul><li>Assist with safe lift boarding, stair access and accessibility arrangements in line with training and procedures. </li></ul><ul><li>Keep an eye on timings, capacities and guest needs, responding calmly to delays or changes. </li></ul>Retail, Photography & Bar Operations: <ul><li>Operate tills, process transactions and promote products and experiences confidently. </li></ul><ul><li>Support retail, photography and bar service, following relevant sales, food hygiene and safety procedures. </li></ul><ul><li>Keep all guest-facing and commercial spaces clean, organised, well stocked and ready for service. </li></ul>Floor Management: <ul><li>Take responsibility for the day-to-day running of the attraction during designated Floor Manager shifts. </li></ul><ul><li>Oversee opening and closing procedures, ensuring the attraction is safe, prepared and ready to welcome guests. </li></ul><ul><li>Lead the team throughout the shift, coordinating positions, rotations and breaks and maintaining high standards of service. </li></ul><ul><li>Manage guest flow, queues and operating timings, making decisions to keep the attraction running safely and smoothly. </li></ul><ul><li>Handle guest concerns, operational challenges and incidents confidently, following the attraction’s procedures. </li></ul><ul><li>Complete operational checks, relevant reports and shift handovers. </li></ul>Support the Team & Busy Periods: <ul><li>Lead by example, demonstrating strong service standards, safe working practices and a positive attitude. </li></ul><ul><li>Offer informal coaching, encouragement and practical guidance, and support new colleagues on shift. </li></ul><ul><li>Provide additional on-floor support during high-demand days, school holidays, events and other peak periods, moving to the areas where you can make the greatest difference. </li></ul><ul><li>Share ideas, guest feedback and operational improvements with the wider team. </li></ul>
<ul><li>A friendly, confident approach and excellent communication skills with guests and colleagues. </li></ul><ul><li>Good judgement, strong situational awareness and a commitment to guest safety, accessibility and service standards. </li></ul><ul><li>Confidence to lead a shift, make practical decisions and remain calm under pressure. </li></ul><ul><li>A hands-on, reliable and flexible approach, with willingness to work across Experience, Operations and commercial roles. </li></ul><ul><li>An interest in learning and developing leadership skills; previous supervisory experience is welcome but not essential. </li></ul><ul><li>Availability for evenings, bank holidays and the usual pattern of three weekends in four, subject to shifts being offered. </li></ul><ul><li>Previous experience in visitor attractions, hospitality, retail, events or a guest-facing environment is an advantage. </li></ul><ul><li>Must be eligible to work in the UK.</li></ul>
<ul><li>Flexible shift patterns, subject to operational requirements </li></ul><ul><li>Staff discounts across Battersea Power Station </li></ul><ul><li>Free or discounted food during shifts </li></ul><ul><li>Company events and social activities</li></ul>