Operations Manager – Universal Business Team

Universal Business Team cerca: Operations Manager. Our client, based in Nantwich, are seeking a proactive and hands-on Operations…

Azienda: Universal Business Team · Modalità: in sede · Contratto: Full-time

Our client, based in Nantwich, are seeking a proactive and hands-on Operations Manager to lead the operations function to support the continued growth of the business.The successful candidate will play a key role in planning and delivering project, improving operational efficiency, strengthening processes and standards, and ensuring work is delivered on time, on budget, and to a high quality.The position would suit someone who enjoys leading people, solving problems on the ground, working closely with finance and commercial colleagues to find better ways of doing things.This is a senior role within a growing SME environment and will involve both strategic and hands-on responsibility.Key ResponsibilitiesOperational Delivery<ul><li>Oversee the day-to-day running of operations across all sites and projects</li><li>Plan, schedule, and allocate resources, labour, and equipment effectively</li><li>Ensure projects and work are delivered on time, on budget, and to the required standard</li><li>Monitor progress and resolve operational issues quickly and effectively</li><li>Act as a key point of contact for customers on escalated operational matters</li></ul> Planning & Performance<ul><li>Develop and track operational KPIs and performance metrics</li><li>Produce regular operational reporting for senior management</li><li>Work with the finance team to monitor project costs, margins, and productivity</li><li>Support capacity planning and forecasting as the business grows</li><li>Contribute to operational strategy and business planning</li></ul> Process & Efficiency Improvement<ul><li>Review and improve operational processes, workflows, and systems</li><li>Identify opportunities for cost savings, waste reduction, and productivity gains</li><li>Introduce clear standards, procedures, and accountability across teams</li><li>Drive the use of systems and technology to improve visibility and control</li></ul> Team Management<ul><li>Lead, motivate, and develop the operations team and supervisors</li><li>Set clear objectives and manage performance, training, and development</li><li>Oversee recruitment, onboarding, and workforce planning for operational roles</li><li>Build a positive, accountable, and safety-focused team culture</li></ul> Health & Safety, Quality & Compliance<ul><li>Ensure full compliance with health and safety legislation and company policies</li><li>Oversee risk assessments, method statements, and site safety standards</li><li>Maintain quality standards and manage any customer complaints or non-conformances</li><li>Manage suppliers, subcontractors, and key operational contracts</li><li>Maintain IS9001 quality management system and accreditation</li></ul>What Success Looks Like<ul><li>Projects and work consistently delivered on time and on budget</li><li>Remove capacity constraints to growth through efficient in-house and out sourced production</li><li>Clear visibility of operational performance through KPIs and reporting</li><li>Improved efficiency, productivity, and margins across operations</li><li>A strong health and safety record and culture</li><li>A motivated, capable, and accountable operations team</li><li>Scaleable operational processes that support the growth of the business.</li></ul>
<ul><li>IOSH Managing Safely or NEBOSH qualification preferred</li><li>A management or leadership qualification (e.g. CMI) would be an advantage</li><li>Candidates with strong practical operational experience will also be considered</li></ul><ul><li>Proven experience in an operations management role, ideally within a project-based or SME environment</li><li>Strong planning, scheduling, and resource management capability</li><li>Experience of managing and developing teams</li><li>Good commercial awareness, with an understanding of costs, margins, and productivity</li><li>Track record of improving processes and operational efficiency</li><li>Sound working knowledge of health and safety requirements</li><li>Confident with Excel, reporting, and operational systems</li><li>Strong communication, leadership, and problem-solving skills</li><li>Comfortable operating in a hands-on SME environment</li></ul> 
<ul><li>Salary- £60,000- £70,000</li><li>Profit related bonus</li><li>Healthcare cash plan </li><li>Pension</li></ul>