Scheduler – Lanes Group

Lanes Group cerca: Scheduler. Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries…

Azienda: Lanes Group · Modalità: in sede · Contratto: Full-time

Lanes Group Ltd is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.
Department:
Sapphire Utility Solutions, a Lanes Group Company specialise in multiple divisions.
United Utilities operates across a number of contracts across our business, predominantly wastewater network services as part of the AMP 7 period plan. The Team support reactive and planned maintenance across the CCTV & Jetting and Civils teams, further supported by our in house Traffic Management Division and Capital Projects covering the entire UU network.
Role: Solo Solver Scheduler
Location: Warrington
Hours: 40 hours a week. Rota shift patterns.
Salary: £30,000
Purpose of the role:
We have a great opportunity for a Scheduler to join Wastewater Planning. As a Scheduler, it will be your role to ensure that work is recorded, prioritised and scheduled in accordance with agreed business rules to maximise the effective and efficient delivery of work carried out by the Operational Teams they support.
Key Responsibilities:
• Own and drive an efficient schedule
• Preserve flexibility across areas
• Maintain a deliverable schedule
• Work by SLA then priority
• Appointment compliance
• Monitor and track progress of all work released to INS schedule
• Escalate and resolve conflicts where INS Salesforce schedule is unable to allocate work to an appropriate resource
• Manually schedule work or override INS schedule where appropriate to ensure work is executed in line with business rules and/or business priorities.
• Responsible for the monitoring of effective schedules that deliver Wastewater activities, which maximise efficient use of resources.
• To contribute to the effective management of incidents and emergencies to minimise their impact on company assets, employees and the community for Wastewater functions.
• To clearly communicate, accurate and appropriate information to employees, client, customers and other external parties.
• To respond quickly and appropriately to issues in accordance with company policies and procedures.
• To record unplanned absence in day to maintain the accuracy of the availability information in INS
• To respond quickly and efficiently to queries from the field and from other departments within Sapphire.
Key Requirements
Skills & Experience:
• Understanding of the Wastewater processes to a level that will enable sensible interactions with operations staff and an understanding of company policy and procedures.
• Understanding of the lifecycle of a Service Appointment /Case and how a Service Appointments should be generated and completed.
• Demonstrate knowledge of regulatory customer service standards
• Previous customer contact experience
• Educated to at least GCSE level (including 'C' or above passes in English and Mathematics
• Have INS Experience
Desirable:
• A high degree of social skills for working in a customer orientated environment
• Proficient on the scheduling applications (Integrated Network Solutions- Salesforce) and systems used.
• Proficient on all MS Office applications.
• Knowledge and understanding or CMEX
Living the Company Values
By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.
Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:
• Leading : Acts as a role model, shaping the learning agenda and influencing change.
• Agile : Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing : Supports the development of others through coaching and structured development plans.
• Engaging : Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.
Your Contribution to the company:
• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’
Equality, Diversion & Inclusion
At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.