AI-Native Client Success Manager – Bask Health, Da remoto

Bask Health cerca: AI-Native Client Success Manager a Da remoto. <h2>About Bask Health</h2><p>Bask is the best Telehealth platform on the market. Our…

Azienda: Bask Health · Sede: Da remoto (Regno Unito) · Modalità: da remoto · Contratto: Full-time

<h2>About Bask Health</h2><p>Bask is the best Telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform.</p><p>With hundreds of features to meet the unique needs of Telehealth, we put all the tools in our customers' hands for success.</p><p>We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:</p><ul><li>Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.</li><li>Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.</li><li>Miles, Not Inches. Thinking small is a self-fulfilling prophecy. Favor bold ideas over incremental changes.</li><li>Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease. We accomplish this by knowing our customers incredibly well and finding ways to make their businesses better.</li><li>Ownership & Accountability, Together. We embody a culture of extreme ownership, accountability, and teamwork. We count on every team member to take responsibility for their work, embrace a proactive mindset to overcome challenges, and work together to achieve our collective success.</li></ul><h2>About the Role</h2><p>Client Success at Bask Health is AI-first and customer-obsessed. We're looking for an AI-Native Client Success Manager who takes full ownership of client relationships and uses AI as an essential part of their everyday workflow.</p><p>In this role, you'll manage client accounts from onboarding through renewals and expansion, helping entrepreneurs launch and grow their Telehealth businesses on the Bask platform.</p><p>You'll use AI tools to research client needs, troubleshoot challenges, improve processes, and identify opportunities to deliver a better client experience. We're looking for someone who is comfortable experimenting with new technologies, thinks independently, and knows how to combine AI-driven efficiency with genuine human relationships.</p><h2>What You'll Do</h2><ul><li>Own the full client lifecycle, including onboarding, engagement, adoption, retention, renewals, and expansion.</li><li>Build strong relationships with Bask clients and help them successfully launch and grow their businesses.</li><li>Use AI tools and large language models (LLMs) to research client needs, structure problems, draft communications, and improve day-to-day workflows.</li><li>Develop AI-assisted workflows and automations to streamline onboarding, account management, follow-ups, and troubleshooting.</li><li>Build logic-based questionnaires and asynchronous patient visit workflows through the Bask platform.</li><li>Help clients launch medications and identify opportunities to expand their product offerings.</li><li>Troubleshoot platform, workflow, and order-related issues while proactively identifying solutions.</li><li>Monitor client health, platform usage, and engagement metrics to identify potential churn risks and growth opportunities.</li><li>Develop proactive strategies to improve client adoption, retention, and overall account performance.</li><li>Deliver platform demonstrations, answer technical questions, and recommend creative ways for clients to get more value from Bask.</li><li>Use client data and measurable outcomes to evaluate the effectiveness of AI-assisted processes and client success initiatives.</li><li>Validate AI-generated recommendations through research, testing, and client feedback before implementation.</li><li>Document and share successful AI prompts, automations, and repeatable workflows with the Client Success team.</li><li>Collaborate with Product, Engineering, and other internal teams to improve the client experience.</li><li>Work Weekends.</li></ul>
<h2>What We're Looking For</h2><ul><li>5+ years of experience in Customer Success, Account Management, or Client Services within a SaaS organization.</li><li>Experience in e-commerce, ideally supporting DTC brands, online merchants, or e-commerce technology platforms.</li><li>Experience managing large or enterprise-sized client portfolios.</li><li>Demonstrated hands-on experience using AI tools such as ChatGPT, Claude, Gemini, or similar LLMs to improve professional workflows.</li><li>Experience creating, implementing, or improving AI-assisted processes, automations, or repeatable workflows.</li><li>Ability to provide real examples of how you've used AI to solve problems, improve efficiency, or deliver measurable business results.</li><li>Strong understanding of client onboarding, adoption, retention, renewals, and account expansion.</li><li>Experience using client engagement data and performance metrics to identify risks and growth opportunities.</li><li>Ability to independently research problems, evaluate AI-generated information, and turn findings into practical solutions.</li><li>Good judgment when handling sensitive client information and using AI tools in accordance with company privacy and security requirements.</li><li>Excellent written and verbal communication skills.</li><li>A creative problem solver who takes initiative and is comfortable navigating unfamiliar challenges.</li><li>An entrepreneurial mindset and a strong sense of ownership and accountability.</li><li>Strong organizational skills and the ability to manage multiple client accounts and priorities.</li><li>Comfortable collaborating across teams and working in a fast-paced startup environment.</li></ul><h2>How We Work With AI</h2><p>At Bask Health, AI isn't an occasional productivity tool. It's part of how we approach problems, make decisions, and support our clients.</p><p>We expect our Client Success team to:</p><ul><li>Start with AI when researching, organizing information, and exploring solutions.</li><li>Use independent judgment to verify AI-generated recommendations before putting them into practice.</li><li>Identify opportunities to automate repetitive tasks and improve existing workflows.</li><li>Use approved tools and follow applicable privacy and security requirements when handling client or patient information.</li><li>Measure the effectiveness of AI-assisted workflows and continuously refine them based on results.</li><li>Experiment with new AI tools and approaches.</li><li>Share successful processes and workflows so the entire team can work more efficiently.</li></ul><p>The ideal candidate doesn't need to be an AI engineer, but should be someone who naturally looks for ways to use AI to work smarter and deliver better results</p><p></p>